ORDERING

• $100 Minimum order per shipping address.
• $5 service charge on all orders less than minimum.
• $200 minimum order to open a Net 30 Account.
• All orders subject to acceptance by FRED.
• All purchase orders must be signed by an authorized buyer.
• Customer must submit a resale or tax-exemption certificate prior to shipment.
• All prices are subject to change without notice.
• Goods will be shipped at prices in effect at time of shipping.

CANCELLATIONS & BACK-ORDERS

• Orders for immediate delivery may not be cancelled.
• Orders for later delivery must be cancelled in writing at least 15 days before requested ship date.
• Since this merchandise is imported, back-orders should be expected.
• If you don't accept backorders this should be stated explicitly on your order.
• Normal freight will be charged on back-ordered goods.
• If goods must be received by a certain date this must be noted on your order.
• Our normal minimum value for backorders is $20.
• Please be clear whether cancel dates indicate when an order must be shipped or received.

PAYMENT

• Basic terms are Net 30 for approved customers.
• To apply for Net 30 terms you must complete, sign, and return a FRED credit application.
• If you have not qualified for open account terms we offer, Visa, Mastercard, or Amex payment.
• COD's and prepayments are STRONGLY discouraged.
• A late charge of 1.5% per month/18% per annum will be charged to all past due invoices and balances.
• If an account is beyond terms, any new orders will not be shipped until the account is made current.
• NSF checks are subject to a $20.00 service charge.
• No authorization for return can be given for past-due accounts.
• No deductions are allowed for past-due accounts.

FREIGHT

• All goods shipped FOB Providence, RI via UPS Ground unless other specified.
• Actual freight charges will be added to your invoice unless a freight allowance has been previously agreed to.

CUSTOMER SERVICE

• Our customer service desk is always ready to help you - email service@worldwidefred.com or call 866 801 5543.
• Returns for defectives or errors must be authorized in advance.
• A 25% restocking fee is applied to all non-defective returns, unauthorized shipments and shipment refusals.
• Claims must be received by FRED within two weeks of customer's receipt of goods.
• All sales are final.

CANADIAN CUSTOMERS

• All goods are billed in Canadian Dollars at the prevailing exchange rate.
• FRED absorbs all duties and entry fees.
• Delivery will be made by local carriers at their standard rates for shipments from Southern Ontario.

OVERSEAS CUSTOMERS

• Please contact us for special programs to facilitate your orders.